Glasgow City Mission’s Overnight Welcome Centre (OWC) operated from 1 December 2023 until 31 March 2024. Over this period, the centre saw a total of 1,091 unique guests, double the number from the previous year. There were 4,810 presentations over the four months, triple the number of last year. This season marked the 14th consecutive winter project and was the busiest to date.

In the previous season, 2022/23, the OWC transitioned to a new approach by hosting in the day centre building and accessing emergency beds across the city from various sources. This change, despite initial apprehension from partners, was successful with over 90% of guests moving to positive destinations. Most eligible guests were accommodated by the Out of Hours service from the Glasgow City HSCP.

However, prior to the opening of the OWC for the 2023/24 season, Glasgow City Council declared a housing emergency on 30 November. The consequences of this housing crisis were evident throughout the winter, with an unprecedented number of guests accessing the service. The demand for emergency beds was exceptionally high, resulting in the majority of guests not being accommodated. Instead, they had to wait inside the OWC, where they were kept warm and safe.

The detailed report covers information about guests, partnerships, operations, and conclusions.

The full 2023/2024 season report

For more information, please contact Jack Geddes, Marketing & Fundraising Manager, Glasgow City Mission, at jack@glasgowcitymission.com.