How we fundraise

people at Glasgow City Mission

How we fundraise

Our funding comes from individuals, charitable trusts and local churches, workplaces and schools. Only the basic elements of the nursery at our Child & Family Centre are funded by the Local Authority. We don’t apply for Lottery funding.

 

We have been members of the Fundraising Standards Board until this was disbanded in 2016. Our two fundraisers are both members of the Institute of Fundraising which sets out best practice. We abide by the Code of Fundraising Practice.

We don’t employ external fundraising agencies who will harass you in the street, knock on your door or phone you up when you’re having your dinner. We know this annoys people and we don’t want to do that.

We never share your data or sell your data to a third party. We don’t engage in swapping donor lists with other charities or anyone else. We don’t buy donor lists or cold contact people. Your data is secure on our in-house system, controlled and managed by Glasgow City Mission staff.

We typically send our magazine to our supporters by either post or email three times a year plus one or two update letters to say thanks for all that our supporters enable. We only make one appeal in the year and that’s at Christmas. We’ll thank you promptly after any donation is received unless you explicitly ask us not to. You can opt out of receiving mail or email at anytime.

We’ll not phone you to ask for more money.

All of the money we receive is spent in Glasgow to tackle homelessness, poverty and social isolation through our three projects: City Centre Project, Child & Family Centre, and Glasgow Winter Night Shelter.

We have a small, yet amazing staff team and rely on an army of equally amazing volunteers to keep our admin costs as low as possible. We are a living wage employer and our highest paid member of staff earns no more than three times that of our lowest paid. In short, more of our supporters’ money is spent on the frontline than on extravagant salaries or anything else.

Our supporters are welcome to come in and see first-hand the impact of their support at any time. Simply contact us to arrange a visit.

Hopefully you’ll love us as much as we love you, but ….

People come to Glasgow City Mission in all shapes and sizes and all for different reasons. We really value each person and take the time to understand them – it’s in our DNA. It’s the same with our supporters. Each is different and each has different reasons for getting involved. We think of our supporters as real people, not faceless groups of ‘donor reference numbers’.

We hope therefore that you never have reason to make a complaint about how we communicate with you or fundraise but if you do, we’d love the opportunity to hear from you and seek to put things right.

In the first instance, please address your complaint to Graham Steven, Partnerships & Communications Manager, Glasgow City Mission, 20 Crimea Street, Glasgow, G2 8PW. If you remain unsatisfied, your complaint would be escalated to the Chairman of our Board. If a resolution cannot be reached, the third and final stage would be to contact OSCR, the Scottish Charity Regulator. 

Further helpful information on making a complaint to a charity can be found at Scottish Fundraising Complaints.

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Your gifts in action

Events

  • First Friday Tours

    Come and see what happens at Glasgow City Mission’s city centre project. Enjoy a guided tour of our facilities and finish with a cup of tea and chance to ask any questions.

  • Glasgow City Mission prayer event

    Join us to pray for the work of Glasgow City Mission including our city centre and Govan projects.

  • First Friday Tours

    Come and see what happens at Glasgow City Mission’s city centre project. Enjoy a guided tour of our facilities and finish with a cup of tea and chance to ask any questions.

NEWS

  • Volunteers make the difference

    From preparing food to spending quality time listening to our clients, the work of Glasgow City Mission couldn’t take place without the dedication, passion and commitment of our volunteering army.

  • Hidden homeless: our summer Connect magazine is out now

    Rough sleeping is just the tip of Glasgow’s homeless iceberg. In our latest online magazine, read more about the effects of living in temporary accommodation and the importance of getting people settled in their own homes.

Blog

  • Do people ever really choose to sleep rough?

    As the Glasgow Winter Night Shelter closes its doors for another year, Grant, our Chief Executive, examines some of the causes of homelessness, and what needs to be done to make a long-term difference.

  • Your will be done

    God is at work in Glasgow and His rule and reign is having an impact on rough sleeping. But the job isn’t done, writes Grant in his latest blog, and he asks us all to join together in prayer.

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