How we fundraise
Our funding comes from individuals, charitable trusts and local churches, workplaces and schools. Only the basic elements of the nursery at our Child & Family Centre are funded by the Local Authority. We don’t apply for Lottery funding.
We comply with the Scottish Fundraising Standards Panel's Fundraising Guarantee. Before this was created, we were members of the Fundraising Standards Board until this was disbanded in 2016. Our two fundraisers are both members of the Institute of Fundraising which sets out best practice. We abide by the Code of Fundraising Practice.
We don’t employ external fundraising agencies who will stop you in the street, knock on your door or phone you up when you’re having your dinner. We know this annoys people and we don’t want to do that.
We never share your data or sell your data to a third party for the purposes of their marketing. We don’t engage in swapping donor lists with other charities or anyone else. We don’t buy donor lists or cold contact people. Your data is secure on our in-house system, controlled and managed by Glasgow City Mission staff.
We typically send our magazine to our supporters by either post or email three times a year plus one or two update letters to say thanks for all that our supporters enable. We only make one appeal in the year and that’s at Christmas. We’ll thank you promptly after any donation is received unless you explicitly ask us not to. You can opt out of receiving mail or email at anytime.
We’ll not phone you to ask for more money.
All of the money we receive is spent in Glasgow to tackle homelessness, poverty and social isolation through our projects.
We have a small, yet amazing staff team and rely on an army of equally amazing volunteers to keep our admin costs as low as possible. We are a living wage employer and our highest paid member of staff earns no more than three times that of our lowest paid. In short, more of our supporters’ money is spent on the frontline than on extravagant salaries or anything else.
Hopefully you’ll love us as much as we love you, but ….
People come to Glasgow City Mission in all shapes and sizes and all for different reasons. We really value each person and take the time to understand them – it’s in our DNA. It’s the same with our supporters. Each is different and each has different reasons for getting involved. We think of our supporters as real people, not faceless groups of ‘donor reference numbers’.
We hope therefore that you never have reason to make a complaint about how we communicate with you or fundraise but if you do, we’d love the opportunity to hear from you and seek to put things right.
In the first instance, please address your complaint to Graham Steven, Partnerships & Communications Manager, Glasgow City Mission, 20 Crimea Street, Glasgow, G2 8PW. If you remain unsatisfied, your complaint would be escalated to the Chairman of our Board. If a resolution cannot be reached, the third and final stage would be to contact the Scottish Fundraising Standards Panel.
Further helpful information on making a complaint to a charity can be found at Scottish Fundraising Standards Panel.