GET HELP

Support for you or someone you know

Supporting you and your needs

Glasgow City Mission provides a wide range of services designed to meet the varying needs of our guests experiencing homelessness, poverty, addiction and/or isolation. We take time to build trusting meaningful relationships with every guest to understand who they are, what’s important to them and how we can best support them. We strive to create a safe and welcoming environment where guests can feel supported and valued.

Below is information around five key issues where people often ask for help:

Get help with homelessness

If you are homeless or in danger of becoming homeless, there is help available. Please get in touch and leave your contact details. One of our Project Team will contact you. For immediate assistance, our Overnight Welcome Centre can be contacted on 07513 567671.

Citizens Advice have information on your rights.

If you are homeless in Glasgow and wish to apply to the City Council for accommodation, you need to contact them directly so they can assess your case:

  • For new presentations of homelessness, Monday – Friday (9:00am – 4:45pm; 3:55pm on Fridays), please call Social Care Connect: 0141 287 0555
  • After 4:45pm (or 3:45pm on Fridays) and at the weekend, please phone Out of Hours: 0800 838 502
  • For asylum support contact Migrant Help: 0808 801 0503
  • If you are in temporary accommodation, and you need to contact your caseworker, Monday – Friday (9:00am – 4:45pm; 3:55pm on Fridays) please phone your local allocated office:
    • Asylum and Refugee Community Casework service: 0141 222 7300
    • North West Community Casework Service: 0141 276 6168
    • North East Community Casework Service: 0141 276 6153
    • South Community Casework Service: 0141 276 8201
  • For Prison Casework Service: 0141 770 2123

For more information visit the Health and Social Care Partnership Glasgow website.

Concerned about someone on the street?

If you see someone on the street who needs help call Simon Community Scotland’s street team on 0800 027 7466 (open 24 hours a day, seven days a week).

Get help with addictions

Our experienced Project Workers are here to chat through the help available to you. This includes detoxing, harm reduction, accessing community and residential rehabs as well as support after rehab. They will take time to explore your own relationship with addiction, what does and doesn’t work for you and create a personalised plan from there. Many of our team have conquered addictions in their own lives. They draw on this experience to offer you the most compassionate support possible.

Please get in touch to start the conversation.

Other places to get help

Christian rehab centres

Local Community Recovery services supported by Glasgow Council

A wide range of advice and information is provided by the Scottish Drugs Forum.

Get help with benefits

Get help with mental health

If you need help applying for benefits or would like to check your eligibility, our trained project workers can go through this with you and help you along the process.

To find out more please contact us, or pop down to our Crimea Street day centre on Monday or Wednesday between 2-4pm.

Other places to get help

Talking to someone can often be the important first step in getting help. We are here to listen. Contact us to arrange one-to-one support. We have a range of support options available, including counselling. We promise to take things at your own pace and make you feel as comfortable as possible throughout your journey with us.

Other places to get help

International Community Support

Get help for families in Govan

If you’d like support with navigating your new life in Glasgow, our Internationals Team are here to help. We offer practical support such as help with benefits, housing, employment and visa issues. We also offer the chance to connect with others and build a community through English language lessons, Bible study groups and wider recreational activities such as art and pottery. If you’d like support from our team, please contact Adam.

Other places to get help

Our Child and Family Centre runs a range of activities and support for children and their families in the Govan community. This includes Holiday Clubs as well as an All Age group, Adult and Toddlers group and Breakfast Club. If your family lives in the Govan area and you are looking for help, please get in touch.

Other Places to get help

Other places to get help

Domestic violence // Sexual Assault

  • Glasgow Women’s Aid 0141 553 2022
  • Domestic Violence helpline 0800 2000 247
  • Say Women 0141 552 5803
  • SARCS (Sexual Assault Response Coordination Service) is a dedicated NHS Scotland service that provides healthcare and support in the days following a rape or sexual assault, for those who are not ready or unsure about going to the police.

    SARCS offers a self-referral service for anyone aged 16 or over to access healthcare and request a forensic medical examination if they are not ready or unsure about going to the police. Across Scotland, SARCS offer a safe space to help provide any medical, emotional or practical support people might need. If appropriate, SARCS can offer a forensic medical examination to collect certain forensic evidence which can be kept for up to 26 months, in case individuals want to tell the police at a later date.

    For more information visit www.nhsinform.scot/SARCS

Asylum and refugee issues

EU Nationals

Under 18s

Women in Prostitution

  • Routes Out Daytime: 0141 276 0737 // Evening: 0141 276 0735

Human Trafficking

  • If you are victim of human trafficking call Migrant Help on 0141 884 7900 or after 5pm, 0141 212 8553
  • TARA (Trafficking Awareness Raising Alliance) 0141 276 7724
  • Modern Slavery Helpline 08000 121 700

Mental Health