Support for you or someone you know
Supporting you and your needs
Glasgow City Mission provides a wide range of services designed to meet the varying needs of our guests. We believe that each guest deserves to be treated as an individual and that building trust and developing meaningful relationships are essential to helping them reach their full potential. We strive to create a safe and welcoming environment where guests can feel supported and valued.
Below is information around five key issues where people often ask for help:
Get help with homelessness
If you are homeless or in danger of becoming homeless, there is help available. Please get in touch and leave your contact details. One of our Project Team will contact you.
Citizens Advice have info on your rights.
If you are homeless in Glasgow and wish to apply to the City Council for accommodation, you need to contact them directly so they can assess your case:
- For new presentations of homelessness, Monday – Friday (9:00am – 4:45pm; 3:45pm on Fridays), please call Social Care Connect on 0141 287 0555
- If you are in temporary accommodation, and you need to contact your caseworker, Monday – Friday (9:00am – 4:45pm; 3:45pm on Fridays) please phone your local allocated office:
- North West Community Casework Service: 0141 276 6168
- North East Community Casework Service: 0141 276 6153
- South Community Casework Service: 0141 276 8201
- After 4:45pm (or 3:45pm on Fridays) or at the weekend, please phone 0800 838 502
- For asylum support contact Migrant Help on 0808 801 0503
- For refugee support: 0141 222 7352
- For Prison Casework Service: 0141 770 2123
For more information visit the Health and Social Care Partnership Glasgow website.
Concerned about someone on the street
If you see someone on the street who needs help call Simon Community Scotland’s street team on 0800 027 7466 (open 24 hours a day, seven days a week).
Other places to get help:
- Glasgow Women’s Aid 0141 553 2022
- Domestic Violence helpline: 0800 2000 247
Asylum and refugee issues
- Scottish Refugee Council 0141 248 9799
- Migrant Help Scotland, Asylum Services 0808 8010 503
- Shelter Scotland 0808 800 4444
- Govan Law Centre 0141 440 2503
- Barnardo’s Safer Choices 0141 243 2393
- NSPCC 0141 440 6300
- Social Care for a child at risk office hours – 0141 287 0555, outwith office hours – 0300 343 1505
Women in Prostitution
- The Base 0141 276 0737/0735
- If you are victim of human trafficking call 0141 884 7900 or after 5pm, 0141 212 8553
- TARA (Trafficking Awareness Raising Alliance) 0141 275 7724
- Modern Slavery Helpline 08000 121 700
Get help with addictions
Our experienced Project Workers are waiting to talk to you about the help available – including: detox, residential rehab, community rehab and harm reduction. Many of our team have conquered addictions in their own lives. Please get in contact to start the conversation.
Other places to get help
- Christian rehab centres:
- The Haven Rehabilitation Centre, Kilmacolm 01505 872 099
- Betel of Britain – Motherwell 01698 263 217
- Teen Challenge in Scotland 01505 872099
- Glasgow Drugs Crisis Centre 0141 420 6969
- Local Community Recovery services supported by Glasgow Council:
- South Community Recovery Network 0141 429 8181
- North West Community Recovery Network 0141 328 4578
- North East Community Recovery Network 0141 556 3951
- A wide range of advice and information provided by Scottish Drugs Forum
Get help with mental health
Talking to someone can often be the important first step in getting help. Contact us to arrange one-to-one support through a confidential phonecall with one of our Project Workers. We can then arrange a meeting if appropriate. To enquire more about either of these then please get in contact link
Other places to get help
- Our friends at Healing for the Heart offer professional counselling
- Breathing Space 0800 838587 (freephone)
- Glasgow Association for Mental Health 0141 552 5592
- Samaritans: 116 123 (freephone)
- Dove Christian Ministries (counselling) 0141 558 9363
- Homeless Mental Health Services 0141 553 2803
Get help with benefits
If you need help to get your benefits or have a question about the system, we can sit with you and work through things at your pace. Please get in contact (link), or pop down to our Crimea Street day centre.
Other places to get help:
- Christians Against Poverty 01274 760720
- The Well, in Govanhill, is a Christian advice centre aimed at helping those from other cultures 0789497238
- GAIN – Glasgow advice & Information Network, esp. regarding debt, housing and benefits 0808 801 1011. Mon – Fri 9am – 8pm and Sat 10am – 2pm
Get help for families in Govan
Our Child and Family Centre runs a range of activities and support for children and their families; including a nursery, playgroup, baby sensory group, carers & toddlers group, parenting classes, Dads support group, kids club, youth group. Unfortunately, due to the current situation, many of these groups are on hold. We can support families in the Drumoyne & Linthouse areas if you find yourself in crisis.
Our nursery will open for the new term in August and other groups will be starting back, after lockdown, in the new school year. We are receiving applications for spaces for three-year-olds to start nursery from August. If you are living in Govan with children and are looking for help – please get in contact.
Other Places to get help:
- Families Outside (supporting families affected by imprisonment) 0800 254 0088
- Money Matters 0141 445 5221
- Govan Community Project 0141 445 3718
- Preshal Trust email 0141 445 3689
- Starter Packs email 0141 440 1008
If you need some support navigating your new life in Glasgow, our Internationals Team is here to help. Find community and connection through ESOL, a Women’s Group, Bible Study, and outdoor activities. We can support you through the asylum process. We can also offer advocacy and support in areas such as housing and benefits. Contact Adam.
You can also get help from:
Scottish Refugee Council – 0141 248 9799
British Red Cross – 0808 196 3651 or 07590 445367
Migrant Help – 0808 801 0503