Support for you or someone you know

Supporting you and your needs

Glasgow City Mission provides a wide range of services designed to meet the varying needs of our guests. We believe that each guest deserves to be treated as an individual and that building trust and developing meaningful relationships are essential to helping them reach their full potential. We strive to create a safe and welcoming environment where guests can feel supported and valued.

Below is information around five key issues where people often ask for help:

Get help with homelessness

If you are homeless or in danger of becoming homeless, there is help available. Please get in touch and leave your contact details. One of our Project Team will contact you.

Citizens Advice have info on your rights.

If you are homeless in Glasgow and wish to apply to the City Council for accommodation, you need to contact them directly so they can assess your case:

  • For new presentations of homelessness, Monday – Friday (9:00am – 4:45pm; 3:45pm on Fridays), please call Social Care Connect: 0141 287 0555
  • After 4:45pm (or 3:45pm on Fridays) and at the weekend, please phone Out of Hours: 0300 343 1505
  • For refugee support: 0141 222 7352
  • For asylum support contact Migrant Help: 0808 801 0503
  • If you are in temporary accommodation, and you need to contact your caseworker, Monday – Friday (9:00am – 4:45pm; 3:45pm on Fridays) please phone your local allocated office:
    • North West Community Casework Service: 0141 276 6168
    • North East Community Casework Service: 0141 276 6153
    • South Community Casework Service: 0141 276 8201
  • For Prison Casework Service: 0141 770 2123

For more information visit the Health and Social Care Partnership Glasgow website.

Concerned about someone on the street

If you see someone on the street who needs help call Simon Community Scotland’s street team on 0800 027 7466 (open 24 hours a day, seven days a week).

Other places to get help:

Domestic violence

Asylum and refugee issues

EU Nationals

Under 18s

Women in Prostitution

Human Trafficking

  • If you are victim of human trafficking call 0141 884 7900 or after 5pm, 0141 212 8553
  • TARA (Trafficking Awareness Raising Alliance) 0141 275 7724
  • Modern Slavery Helpline 08000 121 700

Get help with addictions

Our experienced Project Workers are waiting to talk to you about the help available – including: detox, residential rehab, community rehab and harm reduction. Many of our team have conquered addictions in their own lives. Please get in contact to start the conversation.

Other places to get help

Get help with mental health

Talking to someone can often be the important first step in getting help. Contact us to arrange one-to-one support through a confidential phonecall with one of our Project Workers. We can then arrange a meeting if appropriate. To enquire more about either of these then please get in contact link

Other places to get help

Get help with benefits

If you need help to get your benefits or have a question about the system, we can sit with you and work through things at your pace. Please get in contact, or pop down to our Crimea Street day centre.

Other places to get help:

Get help for families in Govan

Our Child and Family Centre runs a range of activities and support for children and their families; including a nursery, playgroup, carers & toddlers group, parenting classes, ESOL classes, Dads support group, kids clubs, youth group. We can support families in the Drumoyne & Linthouse areas who may find themselves in a crisis.

Our nursery runs during the morning for 3-5 year olds. We are receiving applications for spaces for three-year-olds to start nursery from August. We also run family holiday clubs during the Easter & Summer school holidays – you will often find us in Elder Park, near our garden space near the boating pond. If you are living in Govan with children and are looking for help – please get in contact.

Other Places to get help:

International Community

If you need some support navigating your new life in Glasgow, our Internationals Team is here to help. Find community and connection through ESOL, a Women’s Group, Bible Study, and outdoor activities. We can support you through the asylum process. We can also offer advocacy and support in areas such as housing and benefits. Contact Adam.

You can also get help from:

Scottish Refugee Council – 0141 248 9799

British Red Cross – 0808 196 3651 or 07590 445367

Migrant Help – 0808 801 0503