OVERNIGHT WELCOME CENTRE

Providing emergency accommodation for people in danger of sleeping rough in winter

Overnight Welcome Centre

Glasgow City Mission is committed to tackling rough sleeping. Building on the experience and expertise of running a winter project for 14 years we aim to make sure no one needs to sleep outside during the winter months December to March.

The Overnight Welcome Centre is a triage-type service that runs through the night from 9pm to 7am from our Crimea Street base. Anyone who finds themselves in a crisis can come, or be referred by partners to the OWC, where our trained staff operate a safe, welcoming space.

We have no accommodation in Crimea Street, however we are able to access a range of emergency beds across the city for those who need it, or to provide a safe warm space to wait until public transport can get people home.

Our professionally trained staff work with each guest individually – taking time to hear their story and discover the specific support they require in their journey. Everyone is welcome, regardless of their background or status.

Our professionally trained staff work with each guest individually – taking time to hear their story and discover the specific support they require in their journey. Everyone is welcome, regardless of their background or status.

In November 2023, Glasgow City Council declared a housing emergency. This has put unprecedented pressure on our OWC and we have welcomed more people this winter than ever before. Thanks to additional funding, we have been able to double our own crisis bed provision in a local hotel. However, the availability to access other emergency beds in the city has been hugely curtailed, with the result that many guests have to remain in our centre all night – safe and warm, but without accommodation.

During the day, our Housing Settlement Officers follow up with guests who have accessed the service the night before, and develop a person-centred move-on plan for each individual. We pursue the best outcome for each guest and are supported in this by a strong network of over 20 partner agencies across the city, including the HSCP.

We are grateful to all individuals and businesses across the city who have generously donated to fund the OWC and tackle rough-sleeping in wintertime. Although we work in close partnership with the City Council, we don’t receive any funding from them for this service. Nonetheless, we are in discussions with the HSCP and Scottish Government about how our service will need to adapt again for next winter.

Season Reports

Winter 2023-24
Winter 2022-23
Winter 2021-22
Winter 2020-21

Housing Settlement Officers

The Housing Settlement Officers (HSOs) are tasked with following up with all guests that have presented at the OWC to ensure they moved onto appropriate accommodation. They work closely with our partners as we strive for a brighter future for our guests.

Working in partnership

The OWC is a project managed by Glasgow City Mission in partnership with other charities, organisations and housing associations concerned with tackling homelessness. Partners include: